Complaints

Email hello@wildcats.school with what happened. You'll get a human reply within 24 hours, usually much faster.

Every complaint follows the same path:

1. Acknowledged: you'll hear back within 24 hours.
2. Looked into: we'll speak to everyone involved.
3. You're told the outcome: not left wondering.

A tutor is suspended from taking new bookings during any serious investigation. We'd rather hear ten unfounded worries than miss one real one, please raise it, even if you're not sure it's a big deal.

Go straight to our safeguarding page: it covers this in more depth, including the external routes below.

You can go directly to any of these, any time, no need to complain to us first:

• Police Scotland, 101
• Children 1st Parentline
• Your local authority's child protection team

For anything related to a specific payment, include the booking date and tutor name when you email us so we can look it up quickly.