Complaints

Email jonathankevinharrison@gmail.com with what happened. You'll get a human reply within 24 hours — usually much faster.

Every complaint follows the same path:

1. Acknowledged — you'll hear back within 24 hours.
2. Looked into — we'll speak to everyone involved.
3. You're told the outcome — not left wondering.

A tutor is suspended from taking new bookings during any serious investigation. We'd rather hear ten unfounded worries than miss one real one — please raise it, even if you're not sure it's a big deal.

Go straight to our safeguarding page — it covers this in more depth, including the external routes below.

You can go directly to any of these, any time — no need to complain to us first:

• Police Scotland — 101
• Children 1st Parentline
• Your local authority's child protection team

For anything related to a specific payment, include the booking date and tutor name when you email us so we can look it up quickly.