Higher Administration and IT

How a Senior Administrative Assistant's tasks and responsibilities compare to an Administrative Assistant's.

The skills, tools, and strategies used to manage time and tasks effectively, and what happens when this goes wrong.

The features that make a team effective, how teams form, and the skills team members need.

The real legislation governing health, safety, security, and data handling in a workplace, and how organisations ensure compliance.

How digital technology has changed office layout, working practices, and how organisations manage data and files.

The real methods organisations use to monitor and evaluate the quality of their customer care.

The real duties, documentation, and evaluation involved in organising and supporting a meeting or event.

Choosing the right communication method for a given audience and purpose, and assessing the reliability of research.

Advanced word-processing features used to create and manage complex, professional business documents.

How mail merge, importing data, and advanced printing options are used together to produce business documents at scale.

Advanced spreadsheet functions used to process, sort, and present administrative data.

How spreadsheet data from multiple sheets or workbooks is combined, summarised, and shared with other applications.

How relational databases are structured, and how advanced searches find precise information across multiple tables.

How forms and reports present database information clearly, and how results are exported for use elsewhere.

Advanced presentation features used to research, edit, and manage a professional slide presentation.