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What's covered, in curriculum order. Titles and summaries are free to browse; the full section, with worked examples, unlocks with a free account.
1. The Role of the Administrative Assistant
The tasks and duties expected of an Administrative Assistant, and why the role matters to an organisation.
2. Skills and Qualities of Administrators
The practical skills and personal qualities that make someone effective in an administrative role.
3. Customer Service
The real features of good customer service, and the benefits and consequences that follow from it.
4. Health and Safety Legislation
The real legal responsibilities employers and employees share for keeping a workplace safe.
5. Security of People, Property, and Information
Real legislation and organisational practices around keeping people, buildings, and data secure.
6. Sources of Information
How to judge whether information found online, or from any other source, can actually be trusted.
7. File Management
Real practices for keeping both paper and electronic files organised, secure, and easy to retrieve.
8. Corporate Image
How an organisation builds and protects a consistent, professional image across everything it produces.
9. Electronic Communication Methods
The range of digital communication methods used in a modern workplace, and choosing the right one.
10. Word Processing and Desktop Publishing
What word-processing and desktop-publishing software let an administrator do, and why each feature is useful.
11. Spreadsheets for Administration
How spreadsheets help an administrator process numerical information and present it clearly.
12. Databases for Administration
How relational databases help an administrator store, search, and present organised information.
13. Presentations and Electronic Communication Tools
How presentation software and other electronic tools help an administrator inform and communicate with an audience.
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